A while ago a customer asked if he could be notified when his Rosetta Telecom extension went offline. Well now you can! As with all internet based services, we rely on a good connection to make everything work and, if … Read more
In a previous article I explained how to configure the software app, Zoiper, to work with our phone system. This article is to teach you some advanced tricks that may help you. Due to the very nature of apps running … Read more
Let’s break down the selection process a bit to start with. Here are some categories: Software phones Desktop phones WiFi desktop phones DECT phones WiFI portable phones Analogue adaptors Software phonesWe’re all used to carrying around a smartphone these days … Read more
Did you know that you can use your desktop PC or your smartphone as an extension on our phone system? Now, wherever you are, with either a WiFi or reasonable 3g / 4g connection (data charges may apply), you can … Read more
If you’ve always wanted to know which number someone called you on then our new tagging feature is for you! You can now add short tags to your inbound numbers so that when someone dials that number, their number shows … Read more
This has to be the most frequently asked question about phones! There are two main ways to transfer a call: attended or blind. An attended transfer is where you put the existing call on hold and dial another extension. When … Read more
We’re sometimes asked if it is possible to change the ringtone on your phone using our web interface. As from now it is! All you need to do is login to the web interface here and go to the extension … Read more
One of the handiest features of a phone system is the ability to divert your calls to another phone number, maybe your mobile or even your home phone. On Rosetta Telecom it’s simple! There are two types of divert so … Read more
This article aims to help you setup a hardware phone using your web browser and our automatic configuration system.Not all handsets can be autoconfigured so please check your account for the latest list of compatible handsets. Once you have setup … Read more
This article aims to help you set up your softphone. A softphone (or software phone or app) can be useful for people who aren’t bound to a desk as they’re out and about or if you just want to save … Read more