To many clients, the improved control of call costs and increase in functionality is only part of the story. The majority of organisations are paying for a level of support that they do not need. This equates to money off the bottom line. Open Sauce Systems have re-written the arrangements for support such that clients pay only for what they need – or indeed, none at all! Levels of Service range from no support, through pay per call-out, to a full managed service. Support can be combined with further development work such that additional functionality can be designed, built and deployed without any loss of service.