This has to be the most frequently asked question about phones!

There are two main ways to transfer a call: attended or blind.

An attended transfer is where you put the existing call on hold and dial another extension. When they answer, you ask them if they want the call and then hang up, putting the call through to them.

A blind transfer is where you simply dump the call on that extension whether they want it or not. It sounds a bit rude but if you’re really busy you may not want to hang around waiting for them to pick up the call.

Here’s how you do both transfers on a Grandstream GXP2130 starting with blind because it’s simplest!

1. Answer the call
2. Press the Transfer button with the picture of two phones on it
3. Dial the number you want to transfer to
4. Press the Transfer button with the picture of two phones on it
5. Your call is blind transferred

Now for Attended transfer

1. Answer the call
2. Press the Transfer button with the picture of two phones on it
3. Dial the number you want to transfer to
4. Press the green send button
5. When they answer, ask them if they want the call
6. If they say no then press the Cancel virtual button and then the Resume virtual button to take the call back
7. If they say yes then just hang up and the call is transferred