Rosetta Telecom

There was a time when information systems and communications were seen as separate disciplines. Open Sauce Systems specialise in delivering the benefits of integrating voice communications with existing information systems. Examples include Customer Relationship Management (CRM) systems – staff receive … Read more

To many clients, the improved control of call costs and increase in functionality is only part of the story. The majority of organisations are paying for a level of support that they do not need. This equates to money off … Read more

A client spent a considerable proportion of time making calls to an overseas customer. The client had tried a number of calling schemes but remained uncomfortable with the cost. Open Sauce Systems set up an IP network such that calls … Read more

As part of an efficiency drive, a client had embraced the “work from home” culture but was dismayed at the resulting costs of voice calls to and from his staff who were based away from the office. These included staff … Read more

Not all the technology necessary to deliver the features of Trixbox is contained within the server. A considerable amount is installed into the familiar body of a desk telephone. This is a uniquely addressable network device that constantly exchanges information … Read more

A client had previously negotiated a significant amount of free (paid for) minutes with its mobile telephone services provider. Open Sauce Systems examined the call logging records and demonstrated that headquarters staff tended to make calls to field staff using … Read more